business practice

Warrantees
A written guarantee given to the purchaser of a new appliance, automobile, or otheritem by the manufacturer or dealer, usually specifying that the manufacturer willmake any repairs or replace defective parts free of charge for a stated period of time.

Quarantees
A promise or assurance, especially one in writing, that something is of specified quality,content, benefit, etc., or that it will perform satisfactorily for a given length of time.

Quotations
A quote is a written agreement, given to a customer before the required work is done. Once a company has given a customer a written quote; it becomes a legal document, in which the given price for the job is not allowed to change. This includes things like labour, materials and parts.

Estimates
To form an approximate judgment or opinion regarding the worth, amount, size,weight, etc.

Charge-out Rate
When providing a service as a small business, it is crucial to determine your charge-out rate. This is the amount you charge a consumer for the services you have provided. This rate depends on a number of factors, including the market value of the work, experience, type of work performed, the price of the competition, and the amount of overhead that is coming in. Your charge-out rate will vary with various conditions, but it is important when starting a business to have a fair rate to attract customers.

How to calculate a charge-out rate

1.  Figure out how much money you need to make to cover your expenses. Expenses include materials, wages, advertising and anything else that will take away from your profit base.
2. Look at what your competitors are charging for similar services. You should look into how long they have been in the business and how well they are rated throughout the community.
3. Determine whether or not your charge-out rate will be based on an hour or daily rate. An hourly rate allows for a more controlled wage, especially if you have overtime hours. A daily rate may entice customers who want a firm grasp on what they are going to pay.
4. Understand the current market factors that may determine a charge-out. If the economy is not doing well or if unemployment is high, then you may not be able to sell your services at a higher rate.
5. Take into account the amount of workable days in the year. There are 365 days in a year, but actual working days are whittled down by weekends, vacations, holidays and possible sick days. On average, the amount of work days comes down to somewhere in the 230 range.
6. Calculate your charge-out rate from here. Set your goal income for the year. Divide that goal income by the amount of days you will work. Then divide the amount from that by the amount of hours per day you wish to work. This will be your charge-out rate for your customers.

Courtesy Service
Business courtesy is a very important act of expression in a business setting. Overflow people with politeness and kindness. Use your words generously to everyone around you. To be courteous is to be liked and remembered. 


Be courteous in words and in actions to generate a positive force that everyone will be attracted to. People are attracted by positive energy like a moth to a flame and your etiquette will be the generator, and motivator for people to come to you. In business, courtesy is too important to ignore and those who do will be cast out eventually.

Cultural Issues
New Zealand is a multicultural nation and because of this, there will always be cultural issues in the work place. Some of the issues that are most evident; are the different languages and accents of  people in the workforce. While each person has a different accent; when interacting with paying customers, the best will be to speak clearly and listen carefully. When this is achieved, both customer and employee will have an understanding of what the job entails.